I ate at Applebee's in Watertown for the second time in about a year and both times had a great experience. The staff in the kitchen were extremely careful and I did not get sick. Today, Nov. 18, '23, I had the fiesta chicken lime and it was absolutely incredible. They clean their fryers every night so you might get lucky and be able to have chicken wings or fries if one of their fryers has not been cross contaminated yet on the day of your visit. They're online menu specifies allergens better than their in-house menu and the manager came out and spoke to me and assured me they would do their best to avoid cross-contamination, they seemed quite knowledgable.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Very limited options, difficult to decipher allergen menu, uninformed wait staff and after all the education and double checking.. still ended up contaminated. FYI- the allergen menu lists some items as free of wheat (salsa chips, French fries, etc.) but they are fried with wheat. Won't be going back!
No
Their regular menu is so complicated and then to look each item up in a book of allergies. It's impossible. Waitress was no help, said they can't guarantee GF. Why have Applebees in this app? I went with the allergy menu and hostess digestion but was sickened.
"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. As part of our commitment to you, we provide the most current allergen information available from our food suppliers on eight common allergens plus gluten and added monosodium glutamate (MSG), so that our guests with food allergies can make informed food selections. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."
I ordered gluten free asked 3 times to make sure confirmed when the food was delivered. Before I was half done with the chicken I was running for the bathroom. I will not go back.
the food is good there, but I have gotten contaminated a couple times there
It was an awful experience!!!! The manager and waitress were extremely rude very uneducated on the needs of a person with a gluten allergy and I left hysterically crying! They had a "gluten free menu" but when I asked questions the manager pointed things out on said menu and said the spices they use have gluten in them ... THEN WHY ARE THEY ON A GLUTEN FREE MENU!!! it was the worst experience ever and was even harder considering it was my first experience dining out after being given the news about my new allergy. I highly recommend NOT going to Applebee's on Arsenal street I will MEVER EVER go back
Allergy menu but no gf specific menu. I are the fiesta chicken salad minus the dressing. Not bad, but the waitress didn't really listen...
One of my go to places when traveling.
DONT EAT HERE
Had a terrible experience, menu items are marked “gluten sensitive” however staff don’t know anything about the ingredients. I was advised to check the website for the Ingredients and they couldn’t tell me what was in it as to not assume liability for someone misreading the menu and having a reaction. Just generally would not go here and wouldn’t recommend to anyone who’s worried about cross contamination. They don’t seem to care when it comes to allergies
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Below Average
I have eaten here before but I wouldn't exactly call it a wise dining choice for someone with Celiac If they want to feel well afterwards. Proceed with caution.
— Not very
— Not Much
— Average
My husband and I here quite a bit when we both had a long day. Have a decent selection of gluten-free items. Never had any issues eating here. Staff is really great. Like I said we eat here quite a bit.
— Very
— Some
— Excellent
They have gf options BUT I believe they are called gluten-sensitive. The waitress made sure to mention that to me before I ordered a they are not dedicated gf. She said she had to tell me for legal reasons. I got the fish and fries. I was cautious but didn't get sick thankfully. However, I also haven't been back since then bc I just didn't want the risk. Sick is miserable.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
— Average
I have celiac and tried ordering off the menu of items that were listed Gluten Sensitive. I told the waitress that I have a celiac and to make sure my food wasn’t cross contaminated. I knew right after my meal that it was cross contaminated. Also I ordered a Grilled Chicken Caesar Salad and told the bartender that I have a gluten allergy so no croutons but gave me a bread stick. Like I was only able to eat half my salad since the other side had the bread stick
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None