No Gf menu. Little to no knowledge about celiac or cross contamination. I got very sick after eating there.
— No gluten-free information on the menu
I don't often review restaurants but because this is more of a social place that us G-free people dont have a choice to dine or not dine I would give some feedback. They were great at accommodating so that I could be a part of it all. It is true that their sauces, dressings and soup are all out; however our awesome waitress and chef went out of their way to help me out. Brought out oil and vinegar for the salad. My meal was prepared first to keep from cross contamination and was able to have fried rice. Didn't miss any of the sauces. Drinks were great and could even enjoy some desert. Just be nice and be clear about your allergy and they will take care of you.
So disappointed. They used to be accommodating and helpful. Not anymore. Soup is made with bouillon cubes now instead of broth so no longer safe. Wheat based soy sauce in the salad dressing. It would be so easy to just use 100% soy sauce instead of yhe inferior wheat "soy" sauce.
Our server was unhelpful about gf recommendations, but we had the manager come over and he gave me the rundown on what was safe. My meal was prepared on a separate grill in the back using gf soy sauce. The dipping sauces all have gluten, as does the onion soup (can be prepared w/o the glutenous fried onions).
Not safe at all. The chef knew about gluten but server did not. Although chef knew, he spilled regular soy sauce on flat grill and wiped it up (sort of) with a rag and proceeded to then wipe the rest of the grill with same rag. I should have walked out then...he did cook gf items first and separate but I was just stressed about the rag incident the entire time. Server did not understand gf and had to keep asking and then she brought me the regular spicy orange sauce for my protein and not the gf one (they look almost exactly the same except gluten sauce is spicy), the chef could smell the spice from across the table and luckily stopped me from eating it. I don't plan to go back, it was extremely chaotic and did not feel clean at all there. I've been to other benihanas, this was definitely the worst and people at our table said it used to be nice but has gone downhill in past few years.
— Not at all
— Not Much
— Average
Most of menu is actually GF. If others at the table are eating GF, they will prepare GF first. Also have GF soy sauce.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The restaurant said they understood what Celiac was, and at the beginning they were great. The Server catered towards my needs well. The soup and salad both had gluten, so for the hibachi dinner he let me sub Edamame instead (and it was a lot!). The sashimi always great too. I asked that they cook the food in the back and they didn’t. The cleaned the cooktop off really well (which I’m new so I’m not sure how safe that is) and cooked almost all of my food first. The chicken fried rice and the scallops in front of me using gluten free soy sauce. It was after this things got a bit bad. He cooked the rice and main dish for everyone else (for Hibachi) then when he cooked the veggies and shrimp (even though he sorta cleaned off the stovetop, he tried to put the soy sauce free veggies on my plate (I said no) and he put the shrimp on my plate with the regular soy sauce on it. Thankfully I was full at that point but made me really uncomfortable. I’m new to Celiac but I know that’s bad. So experience was so/so.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Something must have changed here recently, because I informed the host that I had celiac, and he had all of my food prepared in a separate gluten free kitchen. All of my food arrived at once, while my partner was having hers cooked on the griddle with the rest of the group. I felt very comfortable, and the host even walked over a few times to ensure everything went smooth. I have celiac and had no symptoms the evening or day after. I'd for sure eat here again.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
NOT celiac safe!! Willing to make the food gluten free and use gluten free soy sauce but everything is cooked on the same stove and they use the same spatula for everything. Definitely got at least cross contaminated because i have major brain fog now, no stomach pain yet thank goodness. Would be great for someone who’s just gluten free but if you have an allergy i would avoid it.
— Not at all
— Separate gluten-free menu
— Below Average