Chipotle

All I had to do is say I am Celiac and they told me all the precautions they would take to prevent cross contamination. Everything is GF except the flour tortillas. They changed gloves, changed serving spoons or for new product for all the items I wanted. I told them I was impressed with all they were doing. They were surprised saying that is their protocol.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good vegan options
• Offers delivery
• Offers online ordering

Cross-contamination is an issue at Chipotle.

Celiac friendly?

No

I VISITED THIS RESTAURANT ON 5/9/14. AT THAT TIME WE SPENT OVER 14 EACH ON A BURRITO BOWL AND QUESO-RITO( YES I KNOW ABOUT HIDDEN MENU ITEMS THATS HOW MUCH I LOVE THIS PLACE) WE GOT HOME AND PROCEEDED TO CONSUME OUR FOOD ONLY TO FIND THE STEAK TOUGH AND THE RICE HARD, WE CALLED THE STORE THAT DAY AND SPOKE TO VERONICA WHO CLAIMS SHE IS THE RESTAURANTEUR OF THIS ESTABLISHMENT - A FANCY WAY TO SAY MANAGER. SHE WAS INFORMED OF OUR DISSATISFACTION AND RESPONDED WITH "I HAVENT HAD ANY OTHER COMPLAINTS " AFTER DISCUSSING WITH HER THE IN FURTHER DETAIL OUR DISSATISFACTION IN CORRELATION TO THE AMOUNT OF MONEY WE SPENT SHE AGREED TO " REFUND THE ORDER OR REPLACE IT" WE THEN WENT BACK TO THE STOR ON 5/12/14 WHERE WE WERE TOLD THAT WE NEEDED TO FIND OUR RECEIPT IN ORDER TO BE COMPENSATED CORRECTLY. ALTHOUGH I HAVE NEVER HAD AN ISSUE BEING TAKEN CARE OF AT A CHIPOTLE AND OFFERED TO SHOW MY CHARGE FROM MY BANK ACCOUNT TO THE MANGER ON DUTY ( ANGELICA?)SHE TOLD ME VERONICA SAID NO WE NEEDED THE RECEIPT. I OBLIGED WITH OUT ANY COMPLAINT AND CAME BACK THE NEXT DAY 5/13/14. WHEN WE RETURNED THE NEXT DAY I WAS TOLD SHE WAS ONLY GOING TO REPLACE ONE OF THE ORDERS AND THAT WAS WHAT HER MANAGER VERONICA TOLD HER. I PROCEEDED TO PLEAD MY CASE AS TO WHY HER RESPONSE WAS UNACCEPTABLE. WHEN I ASKED TO SPEAK WITH VERONICA MYSELF SHE TOLD ME VERONICA WAS TOO BUSY TO TALK TO ME. WHEN I POINTED OUT HER CUSTOMER SERVICE AND ATTITUDE WE WAY BELOW PAR SHE TOLD ME " DONT TELL ME HOW TO DO MY JOB" . WHEN I TOLD HER HER RESPONSE WAS NOT WHAT WE WERE TOLD ORIGINALLY AND SHE HAD NOW MADE ME VISIT THE SAME PLACE 3 TIMES OVER 1 ORDER HER RESPONSE IS I WILL CALL THE POLICE ON YOU TO WHICH I REPLIED FOR WHAT? BECAUSE IM A DISSATISFIED CUSTOMER AND YOU ARE NOT HONORING YOUR WORD AND CORE VALUES? GO AHEAD. I THEN ASKED HER FOR HER NAME AND SHE REFUSED TO GIVE IT TO ME. I THEN TURNED TO THE EMPLOYEES ON THE LINE ( ONE WHO DEFINITELY DESERVES KUDOS AND I WILL GIVE THAT SORY TO YOU LATER WHEN YOU CONTACT ME) AND ASKED HER NAME? THE "MANAGER" THEN SAID ANGELICA MY NAME IS ANGELICA VERY RUDELY. SO I DOUBT SHE GAVE ME A REAL NAME. I THEN ASKED FOR ME REFUND CAUSE AT THAT POINT I DID NOT WANT TO CONSUM ANY PRODUCT MADE BY HER HANDS AS IT WAS FULL OF HATE. SHE THEN CALLED VERONICA- THE ONE WHO WAS TO BUSY TO TALK TO ME - BECAUSE "SHE WAS NOT GOING TO DO THAT" AFTER REFUNDING FOR 1 BURRITO ON THE ORDER SHE SLAMMED MY REFUND DOWN ON THE COUNTER AND SAID LEAVE MY STORE.... NOW I KNOW THIS IS NO HOW STEVE ELLS ENVISIONED HIS CUSTOMERS BEING TREATED. HIS VISION IS FOOD WITH INTEGRITY BUT HS EMPLOYEES HAVE NONE? THIS IS UNACCEPTABLE ON HOW I WAS TREATED AND HOW THE ISSUE IS STILL NOT RESOLVED.

Celiac friendly?

No

Celiac friendly?

Yes

Great gluten free, vegetarian & humanely raised animal options.

I asked the front manager if I could get stuff from the back and she was passive aggressive the whole time about serving me. Eventually I told her I was okay not to get anything and she was verbally relieved. It was very upsetting and overwhelming going there. It made me feel like a huge inconvenience.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

all offerings seem to be gluten free. I can always eat here safely.

Other Characteristics

• Good for keto

They were so good with us! We asked them to change their gloves which they did. Felt very comfortable here!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Amazing! Everything on the menu is GF with the exception of their flour tortillas. You can check out their allergen list at chipotle.com > allergens. My bowl was incredible!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for soy-free

I came at a busy time but ended up not getting sick. The rice was insanely salty though, I had a hard time finishing my meal. I actually felt the crunch of salt. It seemed like someone spilled salt into it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average