Had to leave. Food everywhere, tables not clean, bathrooms out of soap. Girl working food line walked off in the middle of orders. Girl working register grabbed flour tortillas by hand, wrapped them and put on incorrect order (no hand washing, def touching money...), she then opened the allergy free food, contaminating it. We left. Grossest Chipotle we've seen.
— Not at all
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
The lady in charge was very knowledge and had the line worker get all the cold toppings from the fridge with new spoons and she got the meat off the cutting board to avoid cross contamination. Everyone was so kind and understanding.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Average
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Came here based on previous reviews. As stated, they’re great. A celiac can confidently eat here.
— Somewhat
— Some
— Excellent
They were very accommodating and knew exactly what to do to take precautions. It was the first Chipotle in a while where I felt comfortable eating there.
Stopped for lunch on our road trip and had a great experience! No wait, hot food and great service! I mentioned my daughter's celiac (actually told them gluten allergy so they'd understand) and was pleasantly surprised at how great the staff was with accommodating her needs. Without prompting, they changed gloves, washed hands, swapped out all the serving spoons, got fresh cheese and had one employee walk her order down the line. It was so nice to have safe gluten free options (she had hard shell chicken and cheese tacos and chips- no fryer cc as the flour tortillas do not go in the same fryer) and knowledgeable staff so she could eat without worry. 10/10 recommend!
— Very
— No gluten-free information on the menu
— Some
— Excellent
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent