I eat at this location frequently and they are always very accommodating and try to be as safe as they can.
— Somewhat
— Most/All
— Good
First time ordering from this Costa Vida. Ordered a Baja Bowl. It was a pick up order which I understand is a risk to begin with. I made clear in my online order that I had celiac disease and also put “severe gluten allergy” just so the people who have no idea what Celiac is might get a better idea on how to handle things. When I picked it up I asked again if they understood and if safe practices were followed with my “allergy”. They said yes but looked confused. Unfortunately I did get sick at this location. Still paying for it 2 days later. Im pregnant and was absolutely starving after a 12 hour shift so unfortunately I took the risk. Wish I hadn’t! I’m guessing with a ton of communication and explaining things, they could potentially be a safe place to eat. However, they proved not to be if you mention it and even double check.
— Not at all
— Some
From their allergen list: We have worked diligently to remove wheat gluten from all our sauces, dressings, and proteins. Natural glutens remain only in our flour and wheat tortillas and in two desserts--tres leches and key lime pie. This means that we offer "oceans of gluten-free options" in our menu. All of these items are gluten-free: all enchiladas, all tacos, all salads (without the flour or wheat tortilla), all nachos, and our chicken tortilla so up...which uses corn strips.
Not all the workers seem know about the gf protocols but when they do, they are very good at following them; changing their gloves, getting certain foods from the original containers etc.
— Somewhat
— Most/All
— Excellent
I had a sweet pork salad. The person that helped me wasn’t sure about my questions but the shift manager helped out. Gloves changed, one person took my order through the whole line. Fryer is GF and tortilla strips are safe.
Only thing in the restaurant with gluten are the flour tortillas. Watch your food and it looks at least as safe as Chipotle…honestly maybe a bit safer because they use utensils for lettuce and cheese where other places use gloves.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
Pretty good. They seemed to understand the allergy protocol. I didn’t get sick
— Somewhat
— Most/All
— Excellent
I enjoy getting Costa vida on occasion this location does a good job. They take precautions to avoid cross contamination and I really like the sweet pork salad.
— Most/All
— Excellent
Great experience. All GF except flour Tortilla, pie and cookies. Goes through oven in individual container.
— Very
— Separate gluten-free menu
— Most/All
— Excellent