Firehouse Subs

Staff is clueless. No idea what gluten is or how to keep GF buns separate and safe. Absolutely will NOT eat here again.

They didn’t change their gloves, even after I asked. Used a gluten covered knife to open the gluten free bun package. Then put it directly on the toaster without aluminum foil. I saw him do all this so I explained again it’s an allergy, so he has to change his gloves, the bread can’t touch the gluten knife and it has to be toasted on foil. He looked at me like a deer in the headlights.

I also have a dairy allergy, told the guy twice and confirmed after I paid. Got my sandwich covered in cheese. I asked for a refund and they got very rude with me and said “I CHANGED MY GLOVES”.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I’m not complaining but just stating there’s a $2 upcharge for a GF roll. And the dining room was pretty messy. It’s 3:35pm and it hasn’t been been wiped down since the lunch rush.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Have been here several times. Each time they normally have the manager (Andrew) help me. He knew about celiac and the ways they could make the sandwich and things that would put me at risk. No toasting, squirt Mayo etc. I’ve never been sick and the bread is good! They warn about the possible risk of CC but I feel they take every necessary precaution to mitigate this.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They have a gluten free sub bun, they put it on foil when toasting the sub so it doesn’t touch the rack. Change gloves when asked. Took precautions to make sure there was as little cross contamination as possible. Still the possibility since it is not a gluten free restaurant. Had an amazing experience and the staff were so kind.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great subs. Never get sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

Staff was super friendly and well informed. Gluten free bun tasted amazing, and he did say that the toaster is shared but the bread is placed on foil. Best sandwich I've had in months!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great GF roll. Haven’t tried having them toast it, but I didn’t get sick from the two times I’ve gotten food from there.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Went here last week. When I asked for the gluten free bread they asked if it was preference or allergy! Which i find is very nice, they changed gloves. They use Schar bread. It was so delicious! Didn’t have any issues later that day. But I am NOT diagnosed celiac, but I am gluten intolerant due to other autoimmune conditions.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent