Fortnum & Mason

I’ve had lovely experiences going to F&M for high tea in the past (and mentioning Celiac in my reservation), but when I flagged in my reservation this time that I had Celiac Disease and would need “made without gluten” tea service, they emailed me to say that the gluten free tea service is not safe for Celiacs and to ask how I’d like to proceed. The note included seemed more like a standard restaurant CYA than language that makes me concerned that they would be unable to keep me safe, but we canceled just in case.

The one star is not for service, quality of the tea, or kindness of the staff - they just no longer tout themselves as being able to safely serve Celiacs.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Emailed Fortnum and Mason to inquire about GF tea and was told it is not suitable for celiacs. Not the typical, we take every step but cannot guarantee cc won’t happen. We booked elsewhere but wanted to share this since it seems like a change from their past practices.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

The GF afternoon tea experience is great (though very expensive - £80ish). Would recommend!

Is there a gluten-free menu?

— Separate gluten-free menu

Enjoyed the gf tea at the diamond jubilee tea salon. It was lovely

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Stopped in for afternoon tea at the parlor in Fortnum & Mason having heard they did a GF scone. Waited I the queue about 10 minutes for a table, did wait some time before greeted by our server. At our table we had some delightful icecream and sorbets Sundaes, a couple americanos, and delicious gluten free scones with clotted cream and strawberry jam. (They also offered GF bread for any of their sandwiches). Food was great, service was good (they were busy). I would definitely return again, even if just for few scones and coffee!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

It was absolutely terrible. They forced us to pay for 4 afternoon teas even though my daughter wasn’t feeling well and didn’t eat. The gluten free afternoon tea was terrible. The cakes were hard as rocks. The sandwiches were falling apart. There is a mildew smell in the room and the fabric on the chairs is shredding. The service was extremely slow. It was terrible.

Is there a gluten-free menu?

— Separate gluten-free menu

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Lovely experience of a true afternoon tea. Prepared entirely gluten free and the staff even modified it to be vegetarian for me, as well. A great selection of sandwiches, scones, and desserts. Impeccable service, and well worth the price. Highly recommend!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good vegetarian options

Visiting from the States for my birthday and wanted a genuine tea experience and I found it. Entirely gluten free option with scones, finger sandwiches and sweet treats. Lovely experience with pianist.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Had an unforgettable high tea experience here as a celiac. Delicious food, not a hint of sickness, and obviously a lovely place with an incredible atmosphere. The place for celiacs to have high tea!!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We thoroughly enjoyed our afternoon tea in the Diamond Jubilee Tea Room at Fortnum & Mason a few days before Christmas. They did an AMAZING job with the towers of treats-- from savory to scones to sweets... each person gets their own tea tower and the GF tower was not lacking. So beautiful that you absolutely do not feel like you're missing out on anything. The tower even comes out labeled GF, so no mistakes can happen. They also offer a DF tower!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good vegetarian options
• Good with other allergies
• Reservations recommended

Afternoon Tea is a bargain at £35. The GF tower was more beautiful than the regular one. Every bit delicious.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent