So, everything tastes great but the service at the Schererville location has fallen off.
The employees are very dismissive of cross contamination concerns and made my sandwich without cleaning off the counter (or even putting down a clean paper as a barrier) and slathered on Mayo from the shared bin with the shared knife.
Other locations have been fine, but I’m not sure that management is very involved with this location and the teens that run it in their absence.
Gave 2 stars because they used to be good and I’m hoping that they’ll clean up their act.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Excellent
They have a great staff here and are very knowledgeable. They keep the spaces clean and separate. I always get a hot sub and there is never any issue. The sandwich bread is always soft and awesome as well.
Yes
The staff is not kind when you have an allergy. The three times I’ve gone in they were rude and made it loudly known that I had a gluten allergy. Then they gave me breaded chicken and had to remake my sandwich. I waited 30 minutes for my food and they huffed and puffed the entire time. For me it is a true allergy and I get extremely ill for days and a rash all over my body if my food even comes into contact with a surface that had bread crumbs in it. So it’s not like I’m trying to be picky or cause a problem. I just don’t want to get sick. I said thank you and tried to remain kind but every time I go in it’s the same attitude. So needless to say I won’t be going back any more. The sandwich was ok but not worth the stress of being made to feel like an inconvenience.
Eaten at Jersey Mike's several times very good sub. You tell them you want gluten free then they ask if you have an "allergy" which tells them they have to be very careful. Have not gotten sick after several visits.
Ate here twice on vacation via DoorDash and didn’t get sick. My sub was labeled Gluten free
— Somewhat
— Most/All
— Excellent
Gluten free bread for all subs
— Somewhat
— Most/All
— Good
Great service! They offered to change their gloves and cleaned up all the services :) the sandwich was super yummy!
— Somewhat
— Some
— Excellent
They are very understanding at this store when you say you are gluten free. Much better than the other Jersey Mike’s in the area.
They clean down the slicer, the counter, the utensils, etc to ensure no cross-contamination and their sandwiches are the best. My family loves going there and I love that I can actually eat something “normal”!
They now even have GF snickerdoodle cookies that are AMAZING!
— Very
— Most/All
— Excellent
They prepared my sandwich off to one side and used mayo from a squirt jar vs. using a contaminated knife. Enjoyed my sandwich and felt like a normal person. Worth the wait for sure.
— Very
— Most/All
— Excellent