I ate at this location on 9/15/23 and had unwich,which is a sandwich made with lettuce and no bread , the staff was great,changed her gloves and took extra precautions for me
— Very
— No gluten-free information on the menu
— Not Much/None
— Excellent
Jimmy John's does not have gluten free bread for sandwiches, but you can order a sandwich wrapped in lettuce called an 'unwich'
Took my son to this location and they made him feel so cared for. They were happy to help him create his unwich and he felt so valued. He hadco confidence in his lunch and will go back for sure!
— Very
— Most/All
— Excellent
Jared and the staff atJimmy John's make sure that my roast beef sandwichWhich was actually a lettuce wrapWas made safely. They went out of their way.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Usually I have pretty good luck at Jimmy Johns locations having a GF protocol/being conscious in general but this one was bad. It wasn’t a busy day but when I went in and asked for an unwich/explained I have a gluten allergy, I saw right away the lettuce wrap was set on the counter and brushed up against a baguette there. I told them I was really sensitive and asked if I could have a different lettuce wrap (nothing had been put in yet) and the employee threw the lettuce into the garbage and started a new on on some sandwich paper (clearly annoyed and angry). He never changed gloves and didn’t speak to me. I will never go here again.
— Not at all
— Not Much/None
— Poor
My husband and I ordered from here tonight in a rush to get dinner. I have only eaten out 2x since being diagnosed, and I am always so nervous to tell someone about celiac’s. I mentioned it immediately when I called, and, I suspect it was the manager who I spoke to, assured me they have a separate area and protocol for gluten-free. He even thanked me for mentioning it up front so that they could alert the rest of the staff before I finished placing my order. I felt fine ordering and when my husband picked it up, the person I’d spoken with showed him the special area to make sure he knew it was safe, and placed my order in a separate bag.
I can’t speak to all locations, but I did have a very good experience at this one!
— Very
You can eat here but be on your toes!! Like most Jimmy John’s, you can go a lettuce wrap for most sandwiches. However, offering possibilities can be overcome by bad execution.
We had 3 orders ( 2 regular, one celiac), and 2 got TOTALLY messed up, despite us being the only customers that morning. Manager was very conscientious and helped intercept & redo the orders. Wrong meats, wrong sauces, wrong added items!!! We highly suspected a language barrier with the sandwich makers may have been in play, but the person entering the order also hit the wrong entries when taking our orders!
In the end, we got the right items and did okay avoiding reactions ( but we were using GluteGuard as a pre-meal enzyme…great product from Australia. Not to be confused with USA sound-allies).
— Not at all
— No gluten-free information on the menu
— Some
— Excellent