Lupe Tortilla

I am writing in the restaurant because I’m so frustrated. I have eaten here MANY times and been reassured by many employees that it was safe to eat fried foods. These include the ones marked on the menu as gluten free. There is no guarantee that these items are safe. The frier is “usually” chips but also could include an occasional item with gluten. I’ve not gotten sick before but as we know with celiac the reaction isn’t always immediate. Downright dangerous.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Let the waiter know I had both gluten AND dairy allergies when we sat down and again when I ordered. I ordered the shrimp tacos with no sauce because it was called “creamy” so I assumed it had dairy in it. He didn’t know but, said he would ask. By the time we got our food, I wasn’t hungry so just took it to-go. Got home and it’s covered in the creamy poblano ranch. Called the restaurant back and talked to the manager. She apologized and said this sauce has both gluten and dairy. So glad I checked before I ate!

They have lots of options on the menu that can be made safe but, you really need to double check with a manager! Also, the labels on the menu just mean it “can” be made safe, so make sure you specify!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Their menu is mostly all GF. They actually label was isn’t GF! The staff is knowledgeable and extremely friendly. No chips for us, though but their dishes are totally worth it!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I called first to ask questions and the manager eased my mind - they have a dedicated fryer for the tortilla chips and will use clean boards to prep your meal if you say it’s a gluten allergy (I’m celiac but it’s easier to just say allergy for their protocol). Most things can be made gluten free unless they have a little wheat symbol on the menu. I enjoyed the chicken poblano - didn’t want to tempt fate with any other rescues or things. Feeling great! Yummy!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Staff very knowledgeable about GF options, and serving GF order first. Fajitas with corn tortillas were delicious and all sides were GF, including beans.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good selection of healthy options
• Offers outdoor seating

The food was amazing... I got the barbacoa Benedict and LOVED it! I had to take away some stars because the service was awful... mistake after mistake and lots of "misunderstandings" between us and both the server and the manager, and the server and manager blaming the misunderstandings on the kitchen, etc., 😅 Ultimately the manager paid for our side of guacamole 😅 But either way, even though it was cold by the time it came out, the food tasted good, and i didn't get sick, so that is what is most important for this app.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great selection of gluten free meals! Our waitress was super helpful in answering my questions about their menu. They even add the option to get their corn tortillas instead of the flour. The menu is clearly marked with what contains gluten. It's a little pricey but I felt like it was worth it for the menu.

Celiac friendly?

Yes

Almost the entire menu is gluten-free!!! Unless it is marked with a wheat it is already GF or can be by getting corn tortillas. And everything is delicious!!!!!

One of the only places we can get Mexican food and feel safe. Lots of options.

Celiac friendly?

Yes

Great food, menu marked with GF, fryers are shared, and very spicy/lingering jalapeños!

I have eaten here many times and the food is always delicious; however, each time I have gone, I have been told something different. One time I was told they could make some GF chips by baking them; the next time, I was told they could not do so since the GF chips would get mixed with those that were not GF. Also, in the many times I have eaten here and expressed to the manager that I and my children were GF for medical reasons (not just a preference), we have always ordered rice and beans as our sides. However, yesterday I was told by a very knowledgeable server that the rice and beans were not, nor had they ever been , GF. I and my children are not Celiac, and we rarely experience symptoms that manifest themselves obviously and externally, so we didn't know. I will not be returning to this restaurant until the entire staff is properly trained and informed. For a great GF Mexican alternative, we will be at Aldaco's.

Celiac friendly?

No

The wheat free items listed on the menu are not gf. Ask the server to check with the manager to verify. The fryer IS shared with wheat items.

After careful consideration and altering our order it did turn out very good.

Celiac friendly?

Yes

All gluten free items are marked on the menu. Huge selection, food was really, really good.

Was told by a manager that nothing was GF due to cross-contamination issues.

Their fajitas are amazing. Queso was lacking. I say skip it. Most items are gf, so you can feel confident ordering. If you tell them you’ve never been there before they’ll bring you a sample of their fajitas. Just make sure to mention they need to be gf right away.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

A Mexican restaurant that understands about Celiac disease. Their menu is marked with the items that gluten cannot be removed. All other items do not contain gluten. They are very aware and it’s a safe place to go and not worry about getting ill!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I was excited reading another review that said Lupe's chips were cooked in a dedicated fryer and almost dove into the basket on our table. Thankfully I waited and the waitress confirmed NOT a dedicated fryer at this location. She did offer baked tortillas that would take 15-20 minutes.

I spoke with the manager before we were seated. The manager confirmed that most menu items don't contain any gluten ingredients. The wheat symbol notates the few menu items with gluten containing ingredients. HOWEVER, (a) their friers are shared, so all fried menu items, including the chips, are cross contaminated and therefore not safe for those with Celiac Disease, and (b) the corn tortillas are made in the same pans as the flour tortillas, so all menu items that include tortillas, e.g. fajitas, tacos, etc., are cross contaminated and therefore not safe for those with Celiac Disease. There is one exception for the tortilla rule the manager mentioned: the tortillas used for the enchiladas are premade corn tortillas from a bag, so the corn tortillas in the enchiladas should not be cross contaminated. The manager continued to advocate for me in the back of the house when they were prepping my food to avoid cross contamination.

Also, I just wasn't impressed with the taste of their food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

They had a dedicated fryer for chips. Waitress wasn’t sure but then went back and confirmed from the kitchen that did. Food was good. Didn’t get sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent