I usually like eating at Noodles and Company, but this time they got it all wrong. I ordered the spicy Korean beef gluten-free with rice noodle and my husband, who is not GF, ordered the mac and cheese with pulled pork and no jalapeños or veggies. When they brought us our food, mine had the wrong kind of pasta so they took it pack and prepared it again. They brought my meal back out with the rice noodles and half way through I found a wheat noodle. My husband, who had been picking mushrooms out of his food, took my plate back and balled them out. My husband then came back an said they looked totally clueless. The young man who had taken our older said that the Korean beef was not gluten free even. When we said the menu said it was and that I had asked for it that way with rice noodles he said the sauce was not. However, he did try to make things right and offer me anything I wanted off the gluten free menu. On our way out, we looked at the menu we had seen and the Korean beef had a GF next to it indicating it could be made gluten free.
No
Yes
This place is great, and they pay attention when you ask for gluten free or substitutions
My mistake for ordering takeout from here, but they must share pasta water? Regular noodles were mixed into the GF.
— Not at all
When ordering I was ensured cross contamination would be avoided as much as possible. I felt comfortable with the people making my meal. It was fresh and hot
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Good
My two teens and I all have to avoid gluten. I am Celiac, my daughter has a full-blown gluten and gliadin allergy, and my son gets flu-like symptoms if he eats gluten. We’ve eaten at other Noodles & Company locations with no problems. So when I placed our order and explained that we needed 3 gluten-free Mac and cheeses with grilled chicken, I assumed the employees would be as cautious as they had been at other locations. I was wrong. Halfway through my son’s meal he noticed regular glutinous noodles mixed in with the “gluten-sensitive pipette” noodles. I took it to the register and showed them. They apologized and remade the dish, but my son had already been glutened and has been sick for several days as a result. Use extreme caution at this location. There is definitely cross contamination going on.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Good
Amazing. I wanted to hey something that I never get here, but what can i say, I had to get the same thing i always do; Pad Thai. Everything here is amazing always. This is my first time at this location, and it was a pretty enjoyable experience, as long as you don't have to use the restroom! U was kind of worried because most Noodles I go, to they usually get like 1 or 2 non gf nodlws mixed in with the gf ones but there were nine this time!
— Somewhat
— Some
— Excellent
Made exactly as ordered. Yummy and soothing. I have food allergies as well as celiac. They accommodated it all, and I had no reactions.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent