Review of O'Charley's

I can't give dining-in or ordering details because my Mom ordered over the phone & my bro picked it up. But the food (loaded potato skins) was delicious. 😋 (Though in the To Go setup, they didn't really have enough sour cream, in my opinion, in the little container. But at least since I was eating at home, I just used some of ours.

They have a pretty decent selection if you check the Nutrition/Allergen Info section on their website (Steak, ribs, several appetizers & sides, salads, I assume burgers too if ordered bunless, etc. Supposedly their soups too, though I recommend asking to make sure). Although confusingly, they tell when things contain wheat, then add "May contain gluten". And there are a few items where they say only one but not the other. lolwut? 😅

They should just say "wheat/gluten" as a single combination entry. But at least they seem thorough about many other major allergens too. They disclaim that while they make their best effort to separate everything, cross-contamination is still a risk since they also make lots of foods with wheat flour (shared fryer for breaded items so the fries are labeled as containing gluten, etc). I appreciate the honesty.

But anyway, I overheard Mom on the phone with them, & after hanging up she remembered that I'm also FODMAP sensitive (with exceptions), & called them back to make sure to not include the green onion sprinkling she realized was listed on them (though I was in bed & couldn't tell her that I'm usually ok with the green parts; it's the white bulb/main onion area that contains the bulk of harmful fructans, which was why I didn't bother her about it on my earlier-arranged order note). But they honored her request, no green onions, & my order was separated from the others'.

I had no bad reactions; I felt fine & full (a little TOO full; I should've saved the last one for later, LOL, but it was so yummy). Though that also could be because I took GlutenEase Extra Strength, just to be on the safe side (Disclaimer: It's not for just going around eating wheat-containing foods like normal; it's a safety net for minor cross-contamination to prevent symptoms, but gut inflammation can still silently happen).

Overall, I'm satisfied (& the rest of the family loved their food too, yay!). They could just use some clarity with their allergen menu (because that might confuse staff as well as customers), & more sour cream in the To-Go box for loaded potato skins appetizer. I loved the yummy food, & appreciated them going out of their way for me. 😄

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout
• Good with other allergies
• Offers delivery
• Offers online ordering