Here is how I order here, because with so many people and a new one each time it can be confusing but they have great protocols if you are assertive and patient. I order my food separately from my family’s (because they prefer to eat gluten here). This avoids any risk of cross contamination and one time when I specified gluten free they gave the kids grilled nuggets instead of fried. Since I have begun ordering this way I haven’t had an issue. I usually order my family’s on the app for pickup inside and then mine I order at the counter or drive thru only. I say “gluten allergy” (there is a button but sometimes they will just write it in and to change gloves), and then after they hand me my food I ask again “this is for a gluten allergy, did they change their gloves?” They usually go ask to make sure and say yes. It always takes a bit longer to get my food but I smile and am grateful and patient.
I order the grilled sandwich on a gluten free bun (comes separately and you have to put it together) and fries.
— Somewhat
— Some
— Excellent
Everything tasted fine and I appreciate that they avoid cross contamination
— Very
— Gluten-free items are marked on the main menu
— Not Much
— Good
Chick-fil-A offers gluten free grilled chicken nuggets and many locations have dedicated fryers for fries. Check with your location if cross-contamination is a concern for you.
This Chikfila was not knowledgeable about GF protocol at all, avoid if celiac.
— Not at all
The new restaurant takes GF seriously. We’ve had no issues. My son (15) is celiac’s. We always confirm before ordering and have had no problems with the staff or food.
— Very
— Some
— Excellent
I heard that they are celiac-friendly and wanted a quick bite on the go. This was the first time I'd gone since my diagnosis, so I went in because I was nervous about making sure it was safe for me to have it. The person who took my order had limited knowledge, maybe a recent hire. I was glad it was not very busy, and the manager took the opportunity to explain to both of us the process. Not only they have a few gf items marked on the menu, but if you tell them you have an allergy, they make sure to alert the staff, so they clean the area, utensils and change gloves before preparing the meal. They have a separate fryer for the fries, too.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Excellent
Same with all Chick-fil-A places, they offer a gf bun that comes packaged so no cross contamination. I always order the grilled chicken sandwich and sub the bun. Never gotten sick and fries are fried in separate fryer.
— Somewhat
— Most/All
— Excellent
We recently found out that they have a gluten free bun so my wife and I had to try it. We had grilled chicken sandwiches on the gluten free bun. The bun is still wrapped in its prepackaged bag when your food arrives so you can be certain it doesn’t come in contact with any cross contamination. It’s really nice to have a fast food option for those times when you are in a rush. It’s also very nice to be able to get an entire gluten free meal instead of only an item or two.
— Gluten-free items are marked on the main menu
— Some
— Good