Five Guys

We’ve generally had great experiences at Five Guys, but I was disappointed with this location today. I very clearly said that my daughter had a wheat allergy when ordering. Typically, the cashier yells out that there is an allergy, but she didn’t do that. Then when I looked at our receipt, she hadn’t noted it there either which meant the cooks had no notification. I walked over to the pick up area to let one of the cooks know. Someone who I suspect was a manager then yelled out “wheat allergy on the line!” which should have been done by the cashier. Our fries were put in the bag with the gluteny burgers instead of with the GF burger which was annoying. Then a few minutes later, I saw someone go up and complain that their dairy allergy was not noted on their order. The cashier definitely needed more training. If you go here, just make sure that your allergy is communicated.

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers outdoor seating

I've eaten here at least a dozen times, and never been glutened. Just be sure to tell them you have an allergy.

Celiac friendly?

Yes

Celiac friendly?

Yes

Only the fries are celiac safe, but they are good fries!

Great location! I bring my own bun and it's delicious!

Five Guys is a fairly safe place for someone with Celiac Disease to eat. At this location when I said "no bun" and asked to put an allergy warning on the order, the cashier immediately said the cooks would change their gloves before handling my order. The cooks also are always facing you when making your order and you can verify they change their gloves before handling your order. I would be hesitant to get a shake without knowing how they protect against cross-contamination from the mix-ins

Celiac friendly?

Yes

Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering
• Offers outdoor seating