Five Guys

6 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
6 ratings

As rated by the community

815 Parkway
Gatlinburg, TN 37738

Most Recent Reviews


Gluten Intolerant

Overall Rating

Review


Cleaner than the average Five Guys. Cashier used my order to train staff on how to properly avoid cross contamination. Bowl or lettuce wrap only (no GF bun). Fryers are always gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Celiac

Overall Rating

Review


I have Celiac Disease and ordered a little cheeseburger with a lettuce wrap in place of the bun. I explained I had a wheat allergy (I know it technically isn’t with celiac disease, just easier to explain so I choose to explain it that way) and they put *ALLERGY* on our ticket with my order. The woman who took my order told the The entire staff preparing the food and they all changed their gloves and made my cheeseburger seperate from all the other ones! Even bagged it in its own bag! The fries at 5 guys are also gluten free, because they only fry French fries in the fryer! I had a great meal and did not get sick!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 7 months ago read full review

Overall Rating

Review


Loved my lettuce wrapped cheeseburger. Their fryer is only used for their fries. So it's gluten free. They hollered back allergy when I ordered. I felt save eating here.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 8 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Burgers
  • Fries

Categories

  • Dinner
  • Fast Food
  • Lunch
  • Outdoor Seating
  • Takeout

Photos


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More Reviews


Celiac

Overall Rating

Review


I only ordered French fries but the fryers are dedicated and the fries are always very tasty!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Updated 8 months ago read full review

Overall Rating

Review


They have a lettuce wrap they do your burger on. They yelled allergy after I placed my order. Dedicated fryer!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 10 months ago read full review

Celiac

Overall Rating

Review


I'm surprised by the one negative review below. Maybe an inexperienced employee or the rush of lunch. We arrived at 11:30 before the lunch rush. Ordered burgers on lettuce wrap. Gluten allergy was announced to the line workers and gloves changed. Fries are GF in dedicated fryer. Would return again.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Honestly the worst 5 guys I have ever been to. First I ordered and he tried telling me everything is gluten free so I can eat the bun which I know isn't true. Got it bunless, wouldn't mark it gluten free. Watched it made, gloves never changed and touched by multiple people who touched bread. Husband ate it because I wouldn't.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Great service! I ordered the bacon cheeseburger in a lettuce wrap with fries and it was very good. Right after I placed the order, the cashier announced my allergy and order to the rest of the staff. I then saw them all change gloves and clean their prep areas.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 years ago read full review

Overall Rating

Review


They use a dedicated fryer for the fries.

The burger was great. I ordered it without a bun and the guy asked me if I had an allergy. When I said yes, he offered me a lettuce wrapped burger. I was really impressed because I didn’t say anything; he asked me.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 4 years ago read full review

Symptomatic Celiac

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Went last night. Mentioned celiac, they asked if they needed to change gloves, and the man behind the counter taking our order yelled to the others doing prep to change gloves. We got lettuce-wrapped burgers and a large Cajun fry and my husband (the celiac) did not get sick. He is a very sensitive celiac even if it's just cross contact, so we were happy they took good care of us here.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


They made me a little nervous, but I ordered separately and watched the whole time they cooked. We brought a bun. It worked out but be careful.

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Only had the fries, but they were very accommodating to change gloves and put directly into the bag. Would definitely recommend for a quick snack.

Updated 6 years ago read full review

Overall Rating

Updated 7 years ago read full review

Overall Rating

Review


Ordered the French fries and instructed the staff I was allergic to bread/gluten and they made sure of the cross contamination risk. Very sensitive celiac and had no reaction.

Updated 8 years ago read full review

Overall Rating

Review


This was my first time trying five guys. It was awesome! of coarse I got the cheeseburger without the bun. They prepare the patties on 1 grill. So no cross contamination. They put it in its own container with all the sides. They only have fries in the fryers. I had a great lunch that tastes awesome for around $7. I didn't get sick. I'll recommend this place. If you've been to in n out burger, this tops them. And I was pretty adamant about how good in n out is. Try it. You'll be happy u did. And I have celiac.

Celiac friendly?

Yes

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Not a great experience. Asked if they had gluten free options and the girl stared at me weird and then said yeah they do. I asked if they could change gloves and keep food separate while preparing and they said yes but didn’t communicate it to the back people. They didn’t change gloves and they prepared the lettuce burger with a regular bun burger side by side. Didn’t feel confident in no cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The usual celiac five guys experience. Staff is well trained and can do a lettuce wrapped bun. Fries in dedicated fryer. Obviosuly not as safe as a sit down restaurant especially if busy but I had no issues.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


I love Five Guys! No, they don't have a GF bun but the burger in a lettuce wrap is so delicious that I don't miss the bun at all. They have a separate grill for the buns so the burgers will not have CC and as long as you let them know you have celiac or are intolerant they will change gloves and take precautions. They also have a dedicated fryer so the fries are safe too! Yummm!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


Fryers are gluten free

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Separate fryer for fries. Very careful when preparing a burger and putting it in a bowl. No GF buns. Tell them you have an allergy. They will change gloves. Eaten here many times and have not been glutened

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free

More Info