Lupe Tortilla

5 ratings
$ • Mexican Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Tacos
Safety Rating
4 ratings

As rated by the community

255 E Basse Rd
San Antonio, TX 78209
Collections
In 1 Public Collection

Most Recent Reviews


Gluten Sensitive

Overall Rating

Review


The food is incredible. Very tasty. I tried it for the first time a month ago and liked it so much, went back a week later. I don’t remember if the menu was clearly marked with GF next to item. But I did ask the server and he was very knowledgeable and was a big help. However my allergy is mild so a little cross contamination doesn’t make me sick.

Updated 3 months ago read full review

Celiac

Overall Rating

Review


Ordered delivery and the order was wrong, what they sent was not what we ordered. Called to get it fixed and they said there's nothing they can do about it because they're closed. Now it's too late to order anything else that would be celiac safe. Ruined my night!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Updated 6 months ago read full review

Asymptomatic Celiac

Overall Rating

Review


Fantastic experience! A bit pricey, but will eat here again.

Our waiter knew about GF options, but was not aware about their fryer. He graciously got the manager to answer my questions. Manager was aware of cross contam.

Menu is almost entirely gluten free--including all their sauces. It is clearly marked with a wheat symbol for items that contain wheat. (They're mostly burritos.)

BEWARE 1: there is NO dedicated fryer for chips, but flautas are fried in a different (separate) fryer. Manager verified. She did not explicitly state no glutenous items were fried in this separate fryer, but she definitely stated glutenous items are fried in the chip fryer. I bet it has to do with the size of the fryer (chips fried often; flautas not often, but maybe they're keeping fried meats separate--pure speculation).

BEWARE 2: Photo attached. I am going to leave feedback with the store, but after the manager left, we noticed that the "Brunch" area of the menu had no wheat symbols, but "flour tortillas" and pancakes were clearly listed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Offers outdoor seating
Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Tacos

Categories

  • Dinner
  • Kid Friendly
  • Lunch
  • Mexican
  • Outdoor Seating
  • Restaurant
  • Tex-Mex

Photos


Wheat symbol for wheat-containing, but brunch section missing wheat symbol.
Trio Fajitas
Add a photo View all photos

More Reviews


Gluten Intolerant

Overall Rating

Review


Tried this place for the first time this past weekend. Our server was knowledgeable about gluten/allergies and confirmed for me that almost everything on the menu was safe, unless it was marked with a wheat symbol. Unfortunately, their chips are not gf though due to the use of a shared fryer. I was surprised by this, because they seem to be so gluten friendly. Overall, lots of options to choose from and I didn’t get sick from my meal. It was so nice to have cheese enchiladas again! Will definitely be back the next time I have a Tex Mex craving.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Almost the entire menu is GF! Staff is well aware of gluten allergies and takes care to keep us safe :)

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


Their fajitas are amazing. Queso was lacking. I say skip it. Most items are gf, so you can feel confident ordering. If you tell them you’ve never been there before they’ll bring you a sample of their fajitas. Just make sure to mention they need to be gf right away.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


A Mexican restaurant that understands about Celiac disease. Their menu is marked with the items that gluten cannot be removed. All other items do not contain gluten. They are very aware and it’s a safe place to go and not worry about getting ill!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


I was excited reading another review that said Lupe's chips were cooked in a dedicated fryer and almost dove into the basket on our table. Thankfully I waited and the waitress confirmed NOT a dedicated fryer at this location. She did offer baked tortillas that would take 15-20 minutes.

Symptomatic Celiac

Overall Rating

Review


I spoke with the manager before we were seated. The manager confirmed that most menu items don't contain any gluten ingredients. The wheat symbol notates the few menu items with gluten containing ingredients. HOWEVER, (a) their friers are shared, so all fried menu items, including the chips, are cross contaminated and therefore not safe for those with Celiac Disease, and (b) the corn tortillas are made in the same pans as the flour tortillas, so all menu items that include tortillas, e.g. fajitas, tacos, etc., are cross contaminated and therefore not safe for those with Celiac Disease. There is one exception for the tortilla rule the manager mentioned: the tortillas used for the enchiladas are premade corn tortillas from a bag, so the corn tortillas in the enchiladas should not be cross contaminated. The manager continued to advocate for me in the back of the house when they were prepping my food to avoid cross contamination.

Also, I just wasn't impressed with the taste of their food.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Celiac

Overall Rating

Review


I am writing in the restaurant because I’m so frustrated. I have eaten here MANY times and been reassured by many employees that it was safe to eat fried foods. These include the ones marked on the menu as gluten free. There is no guarantee that these items are safe. The frier is “usually” chips but also could include an occasional item with gluten. I’ve not gotten sick before but as we know with celiac the reaction isn’t always immediate. Downright dangerous.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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