We are from the UK and discovered Red Robin about 10 years ago which was before our burger restaurants had gf buns. At the time it was explained to me that the fries were gf and the burgers were also safe.
We visited today and I asked for the allergen list just to check everything out. I am also dairy free and was surprised to find there was almost nothing I could eat except steamed broccoli - I couldn't eat the fries!!! And all burgers came with cheese. But I decided to risk it and had a burger with no cheese and fries.
Our server and manager did not understand what was going on.
Closer examination of the allergen menu at my leisure I found that although the fries did not contain dairy there could be cross contamination - I do not understand how this can happen in a dedicated fryer. If they are so concerned about cross contamination why does the brocoli not get contaminated?
The staff were very helpful but they were unable to explain why the allergen menu said I could not eat certain items. They need better training to support the allergen menu.
— Somewhat
— Most/All
— Excellent
Enjoyed my scorpion burger with fries then I found that I was charged for the gluten free bun AND the jalapeños. Rather ridiculous that you can’t have jalapeño coins but won’t substitute real jalapeño pieces without charge . But overall good meal.
— Separate gluten-free menu
— Some
— Good
I’ve been to this particular location multiple times as a very sensitive celiac and they always take care of me! I know there are negative reviews from the past, but they seem to much more knowledgeable now. A great place to get a quick burger and fries.
— Separate gluten-free menu
— Some
— Excellent
Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.
I went to Red Robin’s just for the fries. The waiter talked to the chef about being gluten free and the chef stated only the seasoning on the fries contained gluten. 10 minutes into eating fries I got a sudden headache out this world on top of that, I had sharp pains in my stomach. Never again!
No
I'm giving one star for having a GF menu (although it is only available online and it took forever for the server to locate the tablet given to customers to access it) and one star because I didn't get sick from the food. That, however, were the only positives to my experience there. The service is terrible, the servers know nothing about GF and the food is mediocre at best.
I hate to even give 1 star because they don't deserve it! We had 3 different waiters that came to the table & not one of them knows what gluten is!! This restaurant has NO GLUTEN FREE MENU - NONE! My husband & I asked for the mgr to come to our table & talk to us- he refused, told his staff to hand us iPad & we could figure it out! I asked if fries were GF- waiter said they fry breaded food in same fryer! We got up to leave, saw mgr- (Ben) who said "we are just supposed to hand you the IPAD for you to figure it out! Don't try this restaurant - NO ONE KNOWS ANYTHING ABOUT GLUTEN ALLERGY!!!
No
Delicious food. Gluten free buns and fries. My husband and I are both highly sensitive to gluten, and neither of us had any reaction.
I have to say that I read the review below this afternoon when looking for somewhere to eat lunch. It's very hard to find GF stuff in Montgomery so I took a chance and decided to go for it. My server Candee was awesome and very knowledgeable about the menu. She reassured me that they completely change the oil for the fries and will not place anything else near the food. I also have other allergies such as fish/shellfish and milk, so it's especially hard for me to find things to eat. I had the Simply Grilled Chicken burger with the optional lettuce wrap. It was delicious and flavorful. I will definitely be going to this restaurant again.
I must say that I had a truly pleasant GF experience at this Red Robin in Montgomery, AL, while on my way to a business trip in Atlanta. I was nervous to try this place, considering the GF menu having SO MANY disclaimers. Upon calling, the manager Derek reassured me that they offer GF buns, prepare the food very carefully to avoid cross-contamination, and have a dedicated GF fryer for the french fries. With this reassurance, I decided to give them a try (a bold move considering the major business meeting I have in Atlanta tomorrow). My waitress, Toya, was even more reassuring. She quickly instructed me not to use the special Red Robin salt seasoning on my fries, and shared with me that a she regularly has people request GF accommodations. Pam from the local GIG group also recommended I try it, after sharing that their support group recently had a meeting there. I will definitely returning to this Red Robins and hope to have similarly pleasant experience at other locations within this restaurant chain.
We have eaten here three times in the last six weeks. I'm super sensitive and didn't get sick. The burgers and fries were very good. Please always remember that you need to be specific and PLEASE be your own best advocate with your server. Double check when you order and when you receive your food ....EVERYWHERE.
— Very
— Most/All
— Excellent
Even though there were options for gluten-free bread, I wanted fries more than the bread and I didn’t need both. I got the impossible burger and although I would’ve loved another option for a sauce like mayo and cheese, they didn’t have vegan options, but it was delicious and came out with purple sticks to mark celiac safe and I had no reaction! It was all really good!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Good
— Very
— Some
— Excellent
The staff are consistently well informed about what constitutes a gluten free diet. They mark all items that are gluten free from the kitchen with a purple food stick to let the staff know it's an allergy friendly item and to be careful. The fries are made in a dedicated fryer. Our son loves going here because of the food and the atmosphere. Kid friendly for sure!!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
They were so helpful when I spoke to them about my situation. I was able to enjoy a great meal with zero stress. The safe food is delivered with purple sticks and I was so grateful everything was clear. I will be back again for sure.
— Very
— Most/All
— Excellent