Tokyo Joe's

I have celiac and another allergy. They didn’t prepare my meal safely. When we tried to resolve the issue, we were given a blank gift card as the refund. When I went to use the gift card, Ronnie wouldn’t redeem it. He said we write these types of things in a book. Then I tried to redeem what he said would be put into the book but he refused to make the situation right. Ronnie should be fired for being unprofessional and displaying poor customer service. I would characterize him as a person who discriminated against folks with food allergies. He would rather not do business with people with food allergies or take responsibility for his staff or his own actions. Avoid this location!!! My secondary allergy is life-threatening anaphylactic and it’s understandable that accidents happen but either reimburse people with a refund or comp their meal at the same value that they spent.

Celiac friendly?

No

great options and good service with knowledgeable and friendly staff. We had a great meal!

Celiac friendly?

Yes

Requested Gf chicken bowl with veggies and rice w/GF sauce 6/6/13. Very bad reaction.

Ordered a bowl, specified to the team member that I was celiac and needed gluten free. Ended up incredibly sick that evening after eating. Somewhere cross contamination or the request was not adhered to. Will not be returning.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Ordered online and made a request for celiac/severe gluten allergy. Had no reaction.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I worked here for a while and I would not recommend it if you have celiac. There’s a high chance of cross contamination. *Very dependent on what you order and who’s working.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for takeout
• Good selection of healthy options
• Offers online ordering

I eat safely at Tokyo Joes all the time at several different locations. They are pretty safe since they’re trained to change gloves, knife and cutting boards for gluten free. (JIC always indicate it’s Celiac/allergy so they flag it and know to take the precautions they’re trained to)

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers online ordering
• Offers outdoor seating

Many many options for a GF person, and very clearly marked on the menu. Additionally they carry GF soy sauce! It’s refreshing to be able to create so many custom options

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent