Torchy's Tacos

Have gone twice now. First time asked staff for a gluten free menu and was told there wasn’t one. Tried to ask staff about items containing gluten, then ordered what I thought would be safe. My avocado taco arrived deep fried in some crumbs that I assumed were bread crumbs. Tried to order corn, a poor sub for a taco, but it was so salty it was inedible. Asked for refund and staff said manager would “ do it later”. Staff very rude. Refund never happened. I went home hungry. Complained on corporate site and got a gift card. Tried to go back many weeks later, was shown the one menu with gluten free choices, very limited and what I got was mediocre. Never going back. Lots of better taco restaurants in Phoenix to choose from.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Despite reading the reviews for Torchy’s GF menu, I decided to give them a try. I ordered off the special GF menu (a pork taco bowl with rice and then a beef taco on a corn tortilla) and made sure not to get anything from the fryer. I felt sick after eating my meal and am positive it was contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I went to Torchy’s yesterday and spoke with the cashier about ordering a Vegan/GF taco. He spoke with the Manager to make sure the Mofaux taco on a corn tortilla fit that criteria. My husband ordered the same thing not specifying GF (he does not eat a GF diet). We think the server may have mixed the orders and gave me my husband’s taco and I got sick from my meal. I also ate some chips and salsa so the problem could have been from that option as well. When I dug deeper into the online menu it seems as though there is no real option for someone with celiac who does not eat meat… and even some of the meat filled items seem to have gluten marked as a contaminant. Do your research and eat at your own risk. I read that there is not a dedicated fryer for the chips so that is a problem if you are celiac.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good vegetarian options

Delicious tacos! Eaten here several times with other celiacs and no one’s gotten sick. They have a separate “gluten conscious” menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for takeout
• Good vegetarian options

We attended the soft opening (it officially opens in just a few days on May 15, 2024). They confirmed they have a dedicated gluten free fryer for the chips. We've had luck at other locations with their gluten sensitive menu (avoiding chips at locations that don't have a dedicated fryer) and this one was just the same. They did mention that the potatoes recently changed to hashbrown style and those are not fried in the dedicated fryer, so just be aware of that potential if they don't switch back to diced potatoes.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The app has a lot more diet and allergen information and clear options than ordering in person. Even if you're eating there, you could review it ahead or grab a table and order on your phone, especially if you're avoiding dairy and soy. Those are much harder to identify on the in-store menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for soy-free
• Good for takeout
• Offers delivery

I got the airstream salad and it was good. There is a risk of cross contamination since it’s a shared kitchen but I didn’t get sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great tacos and guac.! Pork taco on corn tortillas. Delicious! I made a huge mistake and ate the chips without thinking, ( Fried in same oil). But they change out the oil nightly and since we went early for lunch I did not get sick. Yay!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent