The Cheesecake Factory

I let the server know I was gluten free - coeliac multiple times so she would get my order right and I confirmed with her again before my meals came out and she still gave me the gluten cheesecake instead of the gluten free one

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

Miss 9 had GF fries, dedicated fryer & no reaction, also had gf ice cream, & milkshake they even screen shorted the ingredients so I could double check and be 100% certain.

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I went there looking for GF cheesecake because I read online that some cheesecake factories offer GF options. They did have one cheesecake that was GF, but it was in the same display case as all the other cheesecakes and sadly wasn’t safe.

The staff was super nice though and did tell me that the cheesecake wasn’t safe for celiacs. They offered to accommodate me and prepare dinner for me, but I declined and didn’t order anything because I was really only looking for the cheesecake

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

Oh, these sweet people.. we were staying at a hotel nearby, and we walked to the mall as my husband used to work on the promenade. We used to love coming to this exact spot for La Sandia, but now it’s a Cheesecake Factory. We haven’t been to a CF since I was diagnosed, my son was yearning for pizza, and the food court didn’t appear to have many gf options, so we decided to try it.

First off, the staff was super welcoming and friendly. They were so supportive of wanting to create the perfect gf experience for me, and I appreciated their patience and determination to make it an excellent meal for me. On a side note, they were also super accommodating and helpful in the prep of one of my son’s food who has autism. So while this isn’t gf specific, I was just in awe of how caring the staff was!

I ordered gf bread while my family ate the complimentary gluten bread. They had to bring a bun, but that was fine. I Nima tested it, and it was all smiles. Overall, the bun was good. The waitress brought me fresh, non contaminated butter without me even asking for it. It was yummy!

I ordered the Shepard’s pie off of the regular menu, which was marked gf. I asked what thickener was used for the gravy and how the mashed potatoes were scooped out to field for cc. The waitress said it was pre-made, but she believed it was 100% gf. So I went for it, Nima tested it, and there was gluten found.

The wait staff was so apologetic and super interested in learning what may have led to cc. The waitress’ theory was the cutting of the vegetables on a cutting board that may have had cc. Either way, they had a vested interest in righting the wrong. At this point, though, I was mildly full and decided to jump just to the cheesecake. I had a slice of Godiva heaven— and it was amaaaazing! So overall, I’m very happy with my experience here.

I think part of the positive experience was the amazing staff we had the pleasure to work with, but I do believe the restaurant tries to create a safe and hospitable experience.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Very nice great gluten free options , they only had one gluten free cheese cake desert and it was worth it ,

Not a separate menu but items in the main menu are clearly marked which can be made gluten free. Staff seemed knowledgeable. Food was excellent and great price also. Extensive menu for those who are not GF highly recommend

Celiac friendly?

Yes

Not many gluten free meal options and only 3 cheesecake options. Definitely not the safest option but very good if you are willing to risk it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Glutenized.. sick for days.

Although the waiter confirmed gluten free for my salad, it had to have been cross contaminated

I’ve been coming here frequently the last few months and I can say honestly if you’re super sensitive to gluten or allergic to it, I don’t recommend this location at all. I always make sure to tell my server I have a gluten allergy and it’s always hit or miss whether they take that seriously.

When they do, the food is amazing and they are super accommodating, giving me gluten free rolls instead of the free bread they usually serve and having my food prepared in the allergy section of the kitchen. A manager also took my order and verified with the chefs to make sure nothing would be a problem.

Unfortunately this level of care isn’t guaranteed and recently I’ve been getting really sick from the food, so I had to stop going altogether. It’s not worth the risk! The last time I went my food didn’t come with the allergy indicators they usually stick in it and I didn’t say anything because I thought the staff knew what they were doing. I got so violently sick after, I stayed up all night and had to call out of work the next day.

I feel bad complaining because the staff are usually so friendly and nice, but this really affected my health. I think people should know that they often make mistakes with the gluten free food, even with specifying an allergy :(

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My daughter who has celiac told the waiter that she had a gluten allergy and would get very sick if he did not put the order in as gluten free. Waited over an hour for our food. The pasta she got looked gluten free but after 3 bites, she said it did not taste good. Within 15 minutes, she was sick in the bathroom. Told the waiter - did not seem to be concerned. Asked him to take the dish off of our bill and that did not seem to concern him either. Overall, do not eat here if you want gluten free food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I went here and ordered a gluten free burger and bun. The food came with a gluten bun. I sent it back as I noticed it wasn’t gluten free. I woke up sick as a dog for two days. If you’re sensitive don’t eat here. Even after the gluten free bun change I still got sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good