Had to leave. Food everywhere, tables not clean, bathrooms out of soap. Girl working food line walked off in the middle of orders. Girl working register grabbed flour tortillas by hand, wrapped them and put on incorrect order (no hand washing, def touching money...), she then opened the allergy free food, contaminating it. We left. Grossest Chipotle we've seen.
— Not at all
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
The lady in charge was very knowledge and had the line worker get all the cold toppings from the fridge with new spoons and she got the meat off the cutting board to avoid cross contamination. Everyone was so kind and understanding.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Average
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Came here based on previous reviews. As stated, they’re great. A celiac can confidently eat here.
— Somewhat
— Some
— Excellent
They were very accommodating and knew exactly what to do to take precautions. It was the first Chipotle in a while where I felt comfortable eating there.
Stopped for lunch on our road trip and had a great experience! No wait, hot food and great service! I mentioned my daughter's celiac (actually told them gluten allergy so they'd understand) and was pleasantly surprised at how great the staff was with accommodating her needs. Without prompting, they changed gloves, washed hands, swapped out all the serving spoons, got fresh cheese and had one employee walk her order down the line. It was so nice to have safe gluten free options (she had hard shell chicken and cheese tacos and chips- no fryer cc as the flour tortillas do not go in the same fryer) and knowledgeable staff so she could eat without worry. 10/10 recommend!
— Very
— No gluten-free information on the menu
— Some
— Excellent
The burrito bowls are always a safe bet.I have celiac and have not had any issues eating there.
— Very
— Most/All
— Excellent
😭🥰 I just had the best experience here! I felt a little anxious as it was the peak of lunch time, but the line was incredible! They took out the utensils, cleaned the bar, and were gracious. The food it delicious! I made sure to tell the manager how great her staff was. I’ll be back.
— Very
— Most/All
— Excellent
Stopped here for lunch while traveling through the area. I asked the first person to change their gloves. They didn’t understand, but another employee helped explain. I had to ask the next employee down the line let the first person continue to add the toppings. There was much confusion about this. I guess it was ok in the end because I didn’t get sick. But I wouldn’t recommend this location. The rice tasted different and they were completely out of ice. Warm soda topped off a pretty frustrating experience.
— Not at all
— Not Much
— Below Average
Of the local locations it’s the best. But still not great. They’ll take the precautions as needed. But, and fully understanding why, at lunch rush you’ll have to wait and they’ll be obviously upset. And the drive thru/ online order is always cross contaminated.
— Somewhat
— Some
— Good
Ordered online which might have been a mistake. They have the option to select and allergy and I was careful with my ordering and making notes, but still got sick.
— Not at all
— Some
— Poor