Shake Shack

2 recent ratings
$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers, Ice Cream

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
2 ratings

As rated by the community

180 El Camino Real
Palo Alto, CA 94304

Most Recent Reviews


Overall Rating

Review


Good food. No symptoms of cross-contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


I used the kiosk to create my order, and it guided me as to which items contained gluten. When I was ready to submit it, the kiosk prompted me to wait for a server to verify that my selections were gluten free. The food was delicious, and I had no bad effects.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free space in the kitchen

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
Updated 2 years ago read full review

Wheat Allergy

Overall Rating

Review


Ordering is done by you on a tablet, so no chance of messing up the order. They have separate entry for gluten and wheat when checking off the allergy list, and when you flag them, a staff would come check your order to make sure that what you ordered are indeed OK with your need. GF buns were delicious and so was the burger great for semi-fast food.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have dedicated kitchen space
  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Delivery
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Takeout

Notes


Most Shake Shack locations offer gluten-free buns for burgers. A lettuce wrap is also an option.

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More Reviews


Celiac

Overall Rating

Review


The GF buns are tasty. They told me the GF buns are warmed on the griddle where they do the meat and cheese. The gluten buns warmed in a separate area. I didn’t get sick. The fries share a fryer with gluten so no fries.

Updated 4 years ago read full review

Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


So good!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Gluten allergy stickers were used but didn’t amount to much, girlfriend got glutened and became very unwell on a cross-Atlantic flight. We were told there was a separate fryer for fries but suspect there was not…

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


I ordered at the kiosk. It wouldn’t read the chips on any of my credit or debit cards. I tried the card that pays by tapping. Still didn’t work. I tried to flag down one of the multiple workers standing around in the back to no avail. I walked out hungry.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

Overall Rating

Review


No gluten free buns but they do a lettuce wrap.

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Very sensitive to cross contamination and have never had issues here! Wish I could eat the fries (no dedicated fryer) but the burgers are solid.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info