They were extra careful when k mentioned celiac. Gloves changed, new area to make my lettuce wrap burger and it came flagged. Only fries go in fryer
— Somewhat
— Some
As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!
— Somewhat
— Some
— Excellent
The only thing they fry are potatoes No seasonings on meats, dedicated side for the meat versus the buns No GF bun but they do offer lettuce wrap, and a bowl option No sauce or additives on grilled vegetables. Only cross-contamination I saw was when building the hamburgers. But very willing to change gloves.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I had fries, delicious fries, no problems afterwards. Allergene information at counter! Most is gf when you leave the buns out.
— Somewhat
— Some
— Excellent
Went here before leaving on a trip. BIG MISTAKE! The lady at the register had a blank stare as we tried to explain to her my Celiac/severe gluten allergy. She spoke to the cook in Spanish. He nodded and said ok, no gluten. Within 10 minutes of eating I could tell I had been glutened. Made my trip miserable but it was my fault. I should have not eaten it. I’m new to this and am still naive to believe people will understand.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Good
— Very
— Some
— Excellent
Apparently it’s gluten free and have plenty of options
Love!!!! My go to for lettuce wrapped burger and fries! Never had CC.
— Very
— Most/All
— Excellent
We stopped they took goo care to ensure my wife buger was cook gluten free in a bowl. Fries are always good.
— Somewhat
— Some
— Excellent
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Always great! One of my favorite places to get fries!!
— Very
— No gluten-free information on the menu
— Not Much
— Excellent
I had a good experience here. They were quick to share with me how they prepare burgers without cross contamination risk. I was able to double check that their fries and fryers were GF. They have only a couple menu items that actually have gluten, so risk is minimal as long as they are careful with the bun. I think they have a GF bun, but I just got it wrapped in lettuce and it was delicious. I will be back here again.
— Very
— Some
— Excellent
Def do not follow cross contamination up to par for celiacs. Watched the guy make my kids gluten burger and go right into the French fry pile and touch with his hands into the cup. Also felt like I was a bother when asking about gluten free options (they have a lettuce wrap or burger bowl for options).
It was great- dedicated fryer
— Very
— Some
— Excellent
Cleaner than the average Five Guys. Cashier used my order to train staff on how to properly avoid cross contamination. Bowl or lettuce wrap only (no GF bun). Fryers are always gluten free.
— Very
— Most/All
— Excellent
Excellent food. Bun-less burgers and fries are safe (dedicated GF fryer). Reliable and delicious. Staff is careful to avoid cross-contamination.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Excellent food. Bun-less burgers and fries are safe (dedicated GF fryer). Reliable and delicious. Staff is careful to avoid cross-contamination.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
I appreciate that they always ask if my lettuce wrapped order is an allergy. Fries are the only thing in the fryer, so no worries about cross contamination.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
I’ve gone three times in two months and it’s been great every time. I tell them “allergy warning, I have celiac’s”. I order mine on lettuce (they do a really great job at wrapping the burger in lettuce), with everything on it.
I then inform them that my spouse would like a normal bacon burger on a bun. The staff has always reassured me and I hear them tell each other “allergy!” while cooking. They’ve always put my burger in a different bag marked “***ALLERGY***” and there was a red sticker on the tin foil of my burger.
If you’ve never been to a Five Guys, they have a very limited menu of just burgers (bacon, cheese, or plain) in three sizes, French fries (plain or Cajun), and milkshakes.
The only gluten items on the menu are the buns and malt. The chocolate shakes do not automatically come malted, so there’s never been a worry for me there.
— Very
— Excellent
I only get the fries here. They are amazing
— Very
— Not Much
— Excellent
The staff is very knowledgeable and will note down “Allergy” if you mention it for the lettuce wrap or bowl option. I’ve visited several times and haven’t gotten glutened. Fries are safe too
— Very
— Some
— Excellent
Big fan of Five Guys because they have a gluten free fryer (they don't make any fried items with gluten) and their fries are deliciously fresh. I've been asked if I had any food allergies here before I could declare my celiac and I feel good about their kitchen handling. Burgers are gluten free as a lettuce wrap, a little drippy here but worth it. Great food!
It says there hasn't been a review in two years so I'm updating this one 4/15/24! Still haven't gotten cross contaminated here through the years! Grab a burger!
— Very
— Most/All
— Excellent
When I asked for a lettuce wrap burger they immediately asked if I had a gluten allergy, I could even hear them talking about allergy while preparing the food. Dedicated fry fryer too!
— Somewhat
— Some
— Excellent
I have severe celiac disease. I’ve eaten here multiple times and have never had a reaction. I always get the Bacon Cheeseburger with the lettuce wrap (since there’s no GF bun option) and an order of fries and they’re both DELICIOUS! As far as I know, the fries are the only thing fried in the fryers since there’s no other fried menu item offered; they’re fried in peanut oil though if anyone has a peanut allergy too.
— Somewhat
— Some
— Excellent
I’m glad others seem to have had a good experience but I had quite the opposite.
Upon ordering, the guy at the cash register was less than caring about my situation and told me “we always change our gloves.” When I ask was the protocols were. I tried to advocate for myself.
Then, I watched the cook and she did change her gloves and then immediately touched a bun and then my lettuce wrap. I knew instantly that this was not a safe place for me.
After all that, they put the one burger we ordered with a bun (for my non-gf husband) into the fries- like seriously? I’ve never had that happen ever. Always a dedicated fry bag.
The current staff is NOT allergy/celiac knowledgable and I would not recommend going here.
— Not very
— Not Much
— Below Average
There was only partial knowledge here of allergy procedures. Cashier knew somewhat but had to walk cook through process to avoid cross contamination. Probably wouldn’t trust here all the time.
— Not very
— Most/All
— Excellent
Always so good! Just wish they had gf buns:)
— Very
— Most/All
— Excellent
Safe for me, wish they had gf buns but the lettuce wrap is good. Will change gloves when you ask.
— Very
— Some
— Excellent
They are very knowledgeable and take all precautions needed. They will change their gloves for you. Was never into a lettuce wrapped burger until now. Haven’t tried the fries yet but would love to do so.
Update, I had the fries and they were delicious!
— Very
— Some
— Excellent
As of this review, the only items that go in the fryer are fresh cut potatoes (fries), so those are safe. Hamburger patties are quality, no filler beef. I either choose a lettuce wrap or just the patties, as they do not offer gf buns, which is ok with me.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Always get burger in a bowl (mention it’s for an allergy, even though it’s celiac disease) and the fries are safe since they only fry fries there. 👍
— Very
— Some
— Excellent
We’ve eaten here multiple times and my daughter has never had any symptoms. We inform them of the gluten allergy at the register. Plain burger or on lettuce available as gf option, fries are great
— Very
— Some
— Excellent
Bacon Burger wrapped in lettuce (have dairy intolerance too)
Frech fries
Mentioned allergy to GF they used a different pan and new gloves
No syntoms afterwards, Five Guys is my go to for burgers eat here at lease once a month
— Not very
— No gluten-free information on the menu
— Not Much/None
— Excellent
Am gluten intolerant their burger without bun just lettuce wrap is amazing and gluten Free
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
One of the best burgers I have had in a while. Dedicated fryer, staff made mine fresh and changed gloves and announced allergy coming through! No bun but great lettuce wrap!
— Very
— No gluten-free information on the menu
— Some
— Excellent
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Typical disclaimers apply - it’s a chain, risk of cross-contamination with buns, limited menu.
But we had a good experience here, order taker was on top of things, said they automatically change gloves for allergy orders. Definitely worth asking about glove change to be sure.
Fries are a bit salty but plentiful, burgers are tasty as usual. Bathrooms a bit tired.
— Somewhat
— Some
— Good
Ordered a burger bowl and they specifically ask if because of preference or allergy. Heard a worker training another and explaining that when they make an allergy item, they are responsible for walking it to the counter and bagging it separately from other food. Fries are only item that are made in the fryer. This was an awesome experience!
— Very
— Some
— Excellent
We eat here frequently. The staff seems to understand precautions for gluten free. We tell them we have a gluten allergy (though we have a Celiac family member and one gluten intolerant), and no one has had ill effects from dining here. We all order burgers in bowls and fries. Always tasty and hot. The staff is typically courteous. I would warn against ordering milkshakes since some of their mix-ins contain gluten, therefore a likelihood of cross-contamination.
— Very
— No gluten-free information on the menu
— Some
— Excellent
Great- new person on the till was being trained and I heard the detailed allergy procedure training and followed it through all four staff (aided by Five Guys typical glass window in the cooking area ) All staff changed gloves . No GF buns but lettuce wrap is great. Eaten here twice not been glutened.
— Somewhat
— Some
— Good
My celiac daughter loves fries so we stopped in. The team was so incredibly helpful. We asked about the hot dogs, they checked both the allergen list and confirmed on the hotdog packaging, everything was served in a separate container. It’s just so appreciated when people are willing to answer questions and be extra careful. Plus, the fries are amazing and they have the smart coke machine with a million options.
— Very
— Some
— Excellent
They did a lettuce wrap for me. I made a mess but it was good.
— Somewhat
— No gluten-free information on the menu
— Not Much
— Average
We stopped by to use the restroom and kids wanted some fries. we asked the staff about GF options. The first employee had no information/idea about it. But then a second employee came to give us the allergens list and explained that their fries are always GF. We ordered fries and everything was fine
— Not very
— Gluten-free items are marked on the main menu
— Not Much/None
— Excellent
Closed. Not open
I had a craving for fries and found this place in the FMGF app. Seriously some good fries! I asked the person behind the counter if they had gluten free fries, she looked at me as she didn’t understand what I was asking. Then I rephrased, asking if they had a fries-dedicated fryer, and she confirmed yes. I like that they have an open kitchen so we’re able to watch they prepare the food.
— Somewhat
— Some
— Excellent
We decided to try 5 Guys on Eagle Rd again on a non busy evening. Unfortunately the order taking cashier was literally as uneducated as I’ve seen a human in YEARS! When his manager came over to help place the order after a brief scary moment of deer in the headlights, she ended up helping him place the order correctly in the computer. Unfortunately, I don’t think the staff is trained for celiac safe because of the stomachache I have this morning. I rate 5 Guys NOT safe for celiac unless you have proper order protocol memorized and a staff educated in protocol. Eating out lately in Idaho is proving unsafe.
— No gluten-free information on the menu